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How to File a Credit Card Complaint with the Government
We receive a lot of complaints about credit card companies and although the number of complaints about most large banks has decreased significantly since the passage of the CARD Act, this is a page where consumers have been posting complaints for over two years.
Fortunately, the new Consumer Financial Protection Bureau (CFPB) has launched a website where consumers can easily input details of their complaints and get assistance dealing with credit card companies. This website is by far the most comprehensive resource available to consumers and replaces the old, fragmented system that essentially did nothing to help individuals resolve credit card complaints.
You can learn more about CFPB in the article Filing Credit Card Complaints with the Consumer Financial Protection Bureau.
To submit a credit card complaint, please visit their website at http://www.consumerfinance.gov/.
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Editor's Note: This content is not provided by Citi. Any opinions, analyses, reviews or recommendations expressed here are those of the author's alone, and have not been reviewed, approved or otherwise endorsed by the Citi or any of the other companies whose products are featured in this content.