A little over two weeks ago, Smart Balance Transfers began receiving a deluge of complaints from Citibank customers who had their interest rates increased to 29.99% (See Citibank Interest Rate Solutions to view comments). Surprisingly, however, major media outlets seemed not to notice this headline worthy story. I personally attempted to contact ABC news to bring attention to the story. They were uninterested.
As the days began to pass, I grew increasingly frustrated. While hundreds of responsible card members were contacting me, I feared that less responsible victims of this rate increase may not have noticed or opened their rate increase letters. Continue Reading »

