Many people who are long time customers of Citibank might consider any Citi credit card to be the worst credit card of 2009.  However, the victims of the Citi interest rate increases are long-term customers.  People who became Citi credit card holders in the second half of this year are likely exempt from the rate increases, as Citi cards offered during the summer and early fall featured language stating that rates would not be changed until cards expired.

Overall, Citi may have proven to be the worst credit card company this year as hundreds of visitors have shared horror stories about interest rate increases of up to 29.99%.  And these are customers with good credit.  Despite these increases, there are worse credit cards than those offered by Citi.  So while I’d love to crown Citi the worst credit card company, the (dis)honor ultimately goes to First Premier Bank. Continue Reading »

About a month ago, visitors began posing comments on Smart Balance Transfers about a Citibank rate increase to 29.99%.  The backlash was huge, with over 100 comments posted to date, mainly from customers with very good credit, long histories as Citi credit card customers, and oftentimes, low balances on their accounts.

Yesterday, a new breed of Citibank credit card complaints began pouring in, and these are just as disheartening, though seemingly less severe.  One visitor reported a rate increase to 23.99%.  Another reported getting a notice that their rate was increasing from 16.99% to 20.99% on the same day they got an offer for a .99% balance transfer.  Continue Reading »

Since 2007, Smart Balance Transfers has been providing information on balance transfer offers to tens of thousands of visitors every month.  Many visitors have been utilizing 0% balance transfers on a yearly basis to defer interest costs.  For much of the past decade, this was a relatively simple task.  When one 0% offer ended, you could easily find a new offer for balance transfers.  Such is not the case today.

As experienced credit card users may have noticed, there just aren’t that many 0% balance transfer offers available today, and most of them only provide 0% rates for 6 months.  This is not ideal, as these offers now carry higher balance transfer fees ranging from 3-5%.  Gone are the days of 0% for 15 month balance transfers, not to mention no fee balance transfers and fixed APR for life balance transfers.  Today, balance transfer options are relatively limited. Continue Reading »

Although credit card defaults remain elevated, Capital One and Discover reported lower credit card default rates in October.  Despite this drop, credit card defaults remain elevated, as they have been for nearly a year, and many expect default rates to remain elevated well into 2010.

The problem with credit card defaults is two-fold.  First, it creates losses for credit card companies which, in turn, lead credit card companies to raise interest rates, annual fees, and reduce the amount of available credit.  This ultimately leads to tougher approval standards, which limit the ability of consumers to lock in low rate balance transfers, forcing them to repay their credit card balances at higher interest rates than the current interest rate environment would normally dictate. Continue Reading »

All year long, credit card companies have been raising balance transfer fees, cash advance fees, interest rates…just about anything that could go up, has gone up.  Despite all these changes, many credit card companies remain rightly petrified about the new credit card laws which will take full effect in February.  In response to this, Bank of America was the first company to come out and announce that they will be charging annual fees.  However, we’ve yet to hear from anyone who has been charged these fees and would love to hear from anyone whose Bank of America credit card now has an annual fee. Continue Reading »

According to the most recent Federal Reserve survey, credit card companies have either increased interest rates or are planning to increase interest rates on 54% of customers with good credit.  74% of customers with poor credit have either had their rates increased already or will in the near future.  This should come as little surprise to most readers, as the odds of being impacted by a rate increase are fairly substantial.

Along with interest rate increases, credit limit cuts are likely to impact a majority of Americans, as more than 50% of banks have cut or signaled that they will cut credit limits.  For some, credit limit cuts are nothing more than an inconvenience.  For others, it can devastate credit scores and rob them of the much needed safety net available credit can provide during rough times. Continue Reading »

For the past three weeks, I’ve been hearing from people who’ve been hit with the 29.99% rate increase.  Most are people who pay their bills in full, have had their cards for many years, and previously had low interest rates.  I fall into the same category as many of these people, and yet, I still haven’t gotten my rate increase letter.

Now, I don’t use my Citi card.  Continue Reading »

I’ve begun getting comments from visitors who are being asked to do a $5000 balance transfer with Citibank in order to receive an interest rate lower than the 29.99% offer currently being pushed on consumers.  At this point, only two reports have come in to Smart Balance Transfers, so we don’t have a ton of information of this deal.  We are also unsure of the complete terms of the deal and whether or not this is something customer service reps are offering or part of a letter being sent to customers.   Continue Reading »

A little over year ago, I researched the almost mythical 0% balance transfer for life.  Despite the fact this incredible offer seemed to be an impossibility, I ultimately learned that Discover had been offering this deal to select customers via direct mail invitation.  However, the trail of evidence dried up after 2006, and that offer disappeared.  At this time last year, 0% balance transfers for 15 months existed.  Sure, only one such offer remained (down from a half dozen), but getting a 0% APR for 15 months was a possibility.  Such is not the case today.

Unfortunately, I’ve come across some deceptive ads promoting phantom 0% for 15 month balance transfer deals, however, the ads lead to pages with 0% offers lasting 6 months.  Continue Reading »

A little over two weeks ago, Smart Balance Transfers began receiving a deluge of complaints from Citibank customers who had their interest rates increased to 29.99% (See Citibank Interest Rate Solutions to view comments).  Surprisingly, however, major media outlets seemed not to notice this headline worthy story.  I personally attempted to contact ABC news to bring attention to the story.  They were uninterested.

As the days began to pass, I grew increasingly frustrated.  While hundreds of responsible card members were contacting me, I feared that less responsible victims of this rate increase may not have noticed or opened their rate increase letters.  Continue Reading »

Based on the unprecedented amount of feedback received by Smart Balance Transfers this year, I think its fair to say that a very large percent of credit cardholders have endured at least one interest rate increase, credit limit cut or account closure this year.  In fact, I wouldn’t be surprised if a majority of Americans were impacted this year.  The Credit Card Act, which gained steam early in the year and finally passed in the spring, was supposed to prevent the reckless and massive rate increases so many of us have experienced.  Unfortunately, it may have fueled the rate hike frenzy and a new push from Congress to implement new laws is clearly too little and much too late. Continue Reading »