“Jeff, wanted to update you and thank you again for your help. I did send an email to my local news station so we will see if anything comes of that. Meanwhile, I opened a new account with CitiBank to offset closing this one with Compass.

After not returning any of my calls, I got a call from Compass this morning, a rep and not a supervisor, who had my letter and cut up card in her hand and wanted to argue with me about what they had done. After trying to explain to her again the reason for closing my account, she lied and said my letter wasn’t clear (the first sentence of the letter was, “Enclosed please find your credit card. I wish to close my account with you effective immediately”). After listening to her nonsense for a while and not being able to talk for her talking, I told her to close the account and did I need to be any clearer. I ended up having to hang up on her. Imagine their collection practices if this is how they treat a good customer! Amazing arrogance!

I filed complaints with the FTC and my state attorney general along with Alabama’s where they are located. I additionally went to the Better Business Bureau and filed a complaint. So at the very least, I will cause them some aggravation for the money they got from me!

Thanks again for all your help. I am so glad I found your website and will continue to monitor your information and articles there. ”

At this point, let’s all hope one of the places Angela contacted can help. As you can see, there are a number of agencies that can be contacted if you find yourself in a similar situation. And, as I told Angela, keep fighting. Even if you can’t get your money back, the scrutiny you bring to an organization like this may help prevent them from doing the same to others.

Lets all hope this approach will prove sucessful.