Comments on: Chase Chases Credit Card Customers with Low Interest Rates

By: Balance Transfers Helper

Balance Transfers Helper — Fri, 05 Nov 2010 16:49:25 +0000

Jody,

Can you provide a web address or number for American Credit Counseling? I’d like to find out more about them to share with others in similar situations.

By: Jody

Jody — Fri, 05 Nov 2010 16:48:03 +0000

I had 8,000 owed to chase with 27 percent intrest…They would not lower it…or help me. I called American credit counseling non profit org.
They put me on a budget and charged me 25.00 fee and got m a 0 percent intrest deal with chase for a pay off for 5 years. They charge me 7.00 per month for the service.

By: Balance Transfers Helper

Balance Transfers Helper — Wed, 30 Jun 2010 13:56:42 +0000

Deb,

Am sorry to hear about this. If you have good credit, you should look into doing a 0% APR balance transfer to another company. Not only will you save during the year you have a 0% rate, but you may be able to get a lower long term rate.

From what I have been hearing, most credit card companies are unwilling to make any adjustments for customers and they don’t care if you’ve been loyal for years. The only way to get back at them is to take your business elsewhere so they can’t earn money off of you.

By: Deb Graham

Deb Graham — Wed, 30 Jun 2010 00:48:46 +0000

I guess I am not the only one getting nowhere with Chase. I have had my account for 20 years with a fixed 8.9 interest rate, I even have a letter from Chase stating this. 7 months ago Chase jacked my interest rate on my credit card to 15.24. I have called and they keep telling me the rates are frozen they can’t lower my rate. They get government bail-out and then charge excessive rates to the customers. They also dropped my credit line to half of what it was. I paid a $1500.00 payment last month thinking my monthly payment would be lower—-yeah right it dropped it by one Whole dollar. I am now looking for a lower interest credit card to pay them off and close my account with them. I could see the higher interest rate if I was late on payments, but my payments are always on time. It will take me 30 years to pay off this credit card at the minimum payment each month. Chase does not care about its customers as I have found out the 4 times I have called about lowering my rate.

By: WALTER GOLDEN

WALTER GOLDEN — Mon, 14 Jun 2010 19:03:52 +0000

CHASE LOW MY AVAILABLE AMOUNT MORE THAN 50%.AND I HAVE ALWAYS PAID MORE THAN MY MIN.I CLOSE AN ACCOUNT WITH PREMIUM BANK SAYING THAT I COULD NOT AFFORD PAYMENTS WHEN AT THE SAME TIME I WAS PAYING THEM MORE THAN THE MIN.I CLOSED THEM PRIMARY BECAUSE OF ANUNAL AND MONTHLY FEES PLUS AN 100% INCREASE IN INTEREST RATE

By: ben

ben — Fri, 30 Oct 2009 16:46:16 +0000

I’ve had 7.99 for 10 years with Chase. Always paid in full, on time. Used it exclusively for travel. Chase were raising the APR to 14.24%. I gave them one option: 7.99APR fixed, no fees (continue the terms of the contract). They refused and presented no counteroffer. I told them their failure to make prudent business decisions in the derivatives market isn’t my problem, and I don’t *really* need their services. I paid off the balance. I cancelled. You should do the same – show them just how badly you don’t need them.

By: Balance Transfers Helper

Balance Transfers Helper — Tue, 22 Sep 2009 18:51:00 +0000

I hope you at least were able to stop doing business with them. And feel free to vent. That’s what we’re here for.

By: JD

JD — Tue, 22 Sep 2009 16:27:52 +0000

I never received a notice of any kind, I was fixed in at 3.99% for life. My minimum payment was $324 and I always paid between $430 and $450. My payment jumped from $324 to $734. I called and asked why the payment had jumped up and they said notices had been mailed out that the minimum interest was being raised to 5% and that I had to have received a notice and probably just threw it away. I didn’t appreciate being told I throw my mail away and that despite being a customer with them for over ten years, never having a late payment and always paying more, there was nothing they could do other than advise me to pay the new minimum payment and try to pay more to keep up my good credit with them. I asked to speak to a supervisor and asked if there was anything they could do, as I have been an excellent customer of theirs and have excellent credit. She said yes, I could pay my account in full and either close it and the other with a zero balance or just not use them. It just warms my heart to know that after all my years with them, etc – that this is how they reward their customers and tells me exactly what Chase thinks of its customers – not very much.Thank you for letting me vent.

By: Elizabeth

Elizabeth — Wed, 16 Sep 2009 22:58:14 +0000

I’m also affected with the 5%increase in payment I went from 200.00 to $465.00. There has to be help somewhere!

By: Dawnn

Dawnn — Mon, 07 Sep 2009 17:43:22 +0000

Bonnie McCormack, Have you had any problems with the conversion to 7.99 percent? Just wondered how it reflected on your statement and if they indeed lowered your payment back to 2 percent? Also, did they give you a time limit for that — such as August 2011?

By: Balance Transfers Helper

Balance Transfers Helper — Mon, 31 Aug 2009 15:42:49 +0000

Tim, if you can’t get approved for a balance transfer credit card – you can compare offers in the main section of our website, there’s some good information on blog from customers who worked out solutions with Chase. The key is to be persistent and always deal with supervisors based in the U.S. Overseas reps at a lot of these companies can do nothing and are often dishonest – many Smart Balance Transfer visitors have reported problems with them.