Comments on: How to File a Credit Card Complaint with the Government

By: Attorney for Soldier

Attorney for Soldier — Wed, 18 Nov 2009 03:27:07 +0000

I have a client in CA who is a soldier. When he was serving his country in Iraq last Dec Citi reduced his credit limit which caused all kinds of additional fees and interest rate increases. After he came home, it took months to get all the issues resolved and they did give him credits. Now he is serving our country in Afghanistan. Prior to leaving, he made a $7,000 payment on his account in good faith. Also, they have a copy of his deployment papers. I just received a letter that they reduced his credit limit by $7,000 due to his credit report. I pulled his credit report and there have been no changes except paying down his card. I believe that this is a violation of the Servicemember’s Civil Relief Act and will be fighting for his rights. I am writing this because I want you and your readers to be informed about how our service men and women who are fighting in a war are being treated. I will keep you updated re the progress.

By: Balance Transfers Helper

Balance Transfers Helper — Fri, 13 Nov 2009 20:07:19 +0000

Lisa,

I really feel bad about your situation. This is really absurd, and if this had happened a year ago, I guarantee you the bank would have waived the charges. Now, it seems banks just want money anyway they can get, even if that means fleecing and losing a good customer. I would keep trying to call and get some fees dropped. You’ve really been abused here.

By: Lisa Rose

Lisa Rose — Fri, 13 Nov 2009 19:35:25 +0000

I owed Chase ToysrUs MC $3151.66. I paid them $3148.66,($3.00 short) due to an error on my part. This payment was not late, it was 7 days early. I was charged $80.30 in interest charges the following month!
I paid the following bill in full, including the $80.30 fincance charge. Not only did I pay that bill in full, I had returned over $1400.00 (10-16 to 10-20)of merchandise.
I was still charged another $53.47 in interest charges that month!
I spoke with a csr, who informed me there was nothing she could do.
I then spoke with a female supervisor on 10-13-09.
She told me that was how it was. I didn’t make my whole payment, nothing could be done, and thanks for being a loyal customer for over 14 years.
This is just not right!
My interest had jumped to 18.99%!
I also have never been late, and have always paid my bill in full every month.
I was only short $3.00! I have had to pay $133.77 so far for my “mistake”, and just found out I still have a balance. ANOTHER $30.51 in finance charges!
This is just wrong. The tax payers have no choice but to bail out the banking industry, only to be treated like this. We all need a little help at times!
Changes should be made so that this does not happen to ANYBODY again.

By: mary m post

mary m post — Fri, 13 Nov 2009 15:47:13 +0000

as of july 30,2008 per american express confirmation letter regarding a balance transfer (ref#20082119100529usd) locked in at 8.99% per american express rep “mitch” via telephone on 7/28/8 for the life of loan and now is charging a different percentage of interest rate– after a few calls ending with supervisor “aileen” today via telephone 11/13/9 this is considered a PUUCHASE and not a transfer–even though i have the letter to confirm it. as of today i have now filed with aileens help a dispute. i plan to follow up with the FTC

By: Balance Transfers Helper

Balance Transfers Helper — Thu, 29 Oct 2009 15:33:55 +0000

Becky, If your credit is good, you can get a balance transfer credit card that offers a 0% rate for up to 12 months. This may make paying down your debt easier and help you pay off your cards quicker.

By: Ru

Ru — Thu, 29 Oct 2009 10:20:52 +0000

I received, out of the blue, a notice from Chase (which bought my WAMU account) that they feel my interest should be 27% and not 7%! They’re going to change it Jan 1! Of course the government laws to make this act illegal won’t go into affect until April. Too late for me.
Chase is the worst CC to have in your possession! They stated, in their friendly memo, that if I didnt like the new amount my ONLY option was to immediately pay off the entire total. I’m working OT like mad!! I will NEVER use Chase again in my lifetime!! I suggest a credit union.

By: Becky

Becky — Wed, 28 Oct 2009 23:22:36 +0000

Has anyboby complained about not recieving a statement then realized it was missing from the monthly bills. This happened to me I called the company they said you should have known it was to be paid on the 15th (now the 20th). So there is a late fee. Talking to the rep I discovered I was missing the next months statement. Why did I get the statement all along and now the last two month no statement. Are they doing this to charge late fee? I haven’t charged in a year and am trying to pay off all credit cards. Some have high interest rates and it looks like the princpal never goes down. I pay twice the minimum. A card I called on to get the interest rate lowered said it was a 90 day credit card (I didn’t know that) I have been paying on it for a year. I have it down to $500. Should I consulidate all the cards to one card and pay it off that way? I have 4 cards I’m trying to pay off.

By: Balance Transfers Helper

Balance Transfers Helper — Mon, 26 Oct 2009 20:14:53 +0000

Lana,

I honestly cannot tell you why this happened to you, but generally store cards tend to get paid last, as consumers who fall behind care more about credit cards they can use everywhere instead of just Macy’s or Sunoco. It is a shame you were hit all at once. This has pushed from the excellent credit category to average credit.

You may want to consider paying down balances on credit cards you currently have open, as this will reduce your credit utilization ratio, a factor that plays a huge (30%) role in determining your credit score. You may also benefit from using a free credit monitoring service (most have free 30 day trials). One of these services can help you uncover ways to increase your score.

By: martha

martha — Mon, 26 Oct 2009 18:42:23 +0000

my citibank aa rewards card went from 13% interest to 29.99% … I have no late payments and always pay more than the minimum balance… OMG…

By: Lana

Lana — Fri, 23 Oct 2009 23:57:23 +0000

Perhaps you can tell me what is going on with Bank and Store credit cards.They are asking consumers to pay off the cards.They ask if you make a purchase to pay it off when the bill comes.I did just that.My store accounts were closed.They stated I had too many over the credit limit fees and late payements.The banks said it was based on my credit report from Experian.One company said I had not used the card in a month so they decided to close the account.They told me to re-apply and the would gladly open the account.They denied me saying that I had too many negative reports.They closed the accounts without worning.They claimed it would not affect my credit score.In a matter of four days my score dropped by 100points.My score was at 671.Then I went to purchase a car and they got a score of 571.I wrote to Experian and they said they gave no such report to close my accounts.Can you please clarify what they are doing.

By: Balance Transfers Helper

Balance Transfers Helper — Tue, 20 Oct 2009 16:59:22 +0000

Shirley,

If there is proof of payment, you should be able to use that as proof. I would get that cancelled check and force your way to a supervisor that can get something accomplished. This is truly absurd.